Terms & Conditions

NEMARI LIVING INTERIORS (NLI) encourages you to obtain a copy of these terms, read & understand the various rules & regulations, as we shall assume your acceptance of the same, from the moment you place an order with us.

PRODUCTS

1. Accuracy - We strive to ensure accuracy of prices, materials, dimensions, codes & availability. We reserve the right to correct any errors or omissions.
2. Warranty - NLI grants or implies no warranties of any kind relating to the products sold.
3.  Pricing - Prices displayed are inclusive of VAT and subject to change without prior notice.

SALES ORDERS & DEPOSITS

1. Normal Order-Comprises of in-stock merchandise & our standard range of manufactured products.
2. Custom Order - Comprises of furniture, including upholstery made to customer's specifications. And orders for repair, re-polishing & re-upholstery work. 3. Deposit - 65% for normal orders & 90% for custom orders, inc of VAT. Due to bad past experiences we have set strict conditions before we shall accept custom orders.
3. Production - Will commence when the requisite amount of deposit has been paid. Delays may occur if the deposit is delayed or paid in instalments.
4. Cancellation - Must be communicated within 2 weeks of placing the order. A cancellation fee of 10% for normal orders will be deducted from the refund.
5. Custom orders cannot be cancelled.
6. Part-exchange - We do not accept goods, whether previously purchased from us or not, as payment for goods or payment towards an order
7. Balance - Of the order must be paid upon delivery.
8. Service Charge - Of 1.5% will be charged on the amount outstanding on invoices that remain unpaid after 30 days & where all goods have been delivered

PAYMENTS

1. We accept payments by cash, credit card, m-pesa, cheque or direct transfer to our bank account.
2. We do not accept payment in foreign currency unless it is as a direct transfer to our account.
3. Deliveries for payments made by cheque, banker's cheque or direct transfer will only be made after we have received confirmation of the receipt from our Bank Please pay earlier than the delivery date to avoid delays in scheduled delivery dates

CLAIMS & RETURNS

1. Claims for workmanship defects, shortages & errors must be made within 2 days after receipt of the merchandise. These must be documented in writing on our copy of the delivery note or by email.
2. We do not accept returns of stock that was on offer or clearance prices.
3. Refunds for goods not collected after two months will be made after the goods have been sold & after deducting the cancellation fee & storage charges

DELIVERY & STORAGE

1. Delivery - is available 6 days a week. All in-stock merchandise may be scheduled for delivery as soon as possible, depending on the time slot available on our delivery schedule. Delivery dates & lead times are estimates only & subject to change due to unforeseen circumstances like traffic jams or accidents.
2. Deliveries will be charged at rates, based on the distance. Extra charges will also apply if the goods are to be packed.
3. Clear Passage - Please ensure a clear path is provided up to the delivery place. Our staff will not be responsible for removing any furniture or objects that may be obstructing the path or create difficulty with the delivery.
4. NLI shall not be responsible for any damage that may arise as a result of non-performance of such responsibility by the customer.
5. Storage fee of 2% per week will be charged, on goods that are not collected as per the agreed timetable. Goods that remain uncollected for over two months will be put up for sale.